
So now you've got the custom work pouring in (or at least someone's shown an interest). So now all you have to do is start making things, right?
Nope.
There are a lot of things to consider for custom work -- it's not just another sale. You'll be working closely with your customer, and you need to make sure that both of you come of of the sale happy.
Make sure you have a deposit and payment policy! Do you want full payment before you start? Half? Do you want the rest before you ship, or will you accept it after the customer has received the item and is satisfied? I recommend asking for some percentage of the final price before you start -- especially for larger projects. That way, if the customer backs out of the deal, you aren't left with a highly personal item you've spent hours on, and nothing to show for it.
I also recommend getting the rest of the payment before you ship -- though do make sure the customer is satisfied with your work before asking for final payment. Take good, clear, sharp photos of what you've done to send off to them.
And since we're talking about making sure... Good, clear communication with your customer is an essential. Make sure you know what shade of purple they want, and if the amethyst beads you've chosen are something they like. Do they want a little lavender in their massage oil, or a lot? You have their measurements for the dress, but do they want a deep cleavage, or only a hint of it?
There should be a lot of back and forth here, and you should supply them with sketches or photographs of what you propose. There's little point to putting hours of work into something just to have them say 'no, actually I wanted it a little pinker than that'.
Scheduling is important too. Does your customer have a deadline? If so, be prepared to be finished well in advance. You'll want the extra time just in case anything goes wrong. Make sure that you can fit the work into
your schedule, as well -- if they need it next week and you're going to be really rushed to get it done, it might be better to politely decline.
Pricing, too. There are several things to keep in mind when pricing custom work -- materials, time, whether it's a rush job. Keep in mind that they're paying for your expertise in designing the item as well -- if it takes three days to figure out how it all goes together, but only an hour to make it, don't charge them for only that hour!
What have you found to be important in doing custom work? What else needs consideration? Horror stories are fine as long as we can learn something from them!